Got Questions?

We usually supply within 10 working days (excluding courier travel time) except during period leading up to Christmas when things go a little crazy. Orders placed after 20 November cannot be guaranteed pre-Christmas delivery - but we do everything we can to ensure no-one misses out!

As discussed above, it is really busy around this period. We realise it’s probably supposed to be a surprise present and you would prefer it to arrive as close to Christmas as possible. This is not practical in most cases (we are flat out building and couriers are also very busy at this time of year), so for the peace of mind knowing you’ve received your cubby we suggest having it delivered early December. As this is a little big for their Christmas stocking, we can provide a letter from Santa personalised to your kids, explaining the reason for the early arrival of the present.

These vary according to which design you have purchased. Please ask, and we are happy to provide you with this information.

• Freight damage is covered by our courier’s insurance. Customers are to check their packages within 3 working days of receiving them and notify My Cubby within 5 working days of any damage including photos for the insurance to apply.

• Quoted freight pricing is subject to change any time.

Once you get notification (by email or text) that your cubby has arrived at the Depot. You have 6 days in which to pick the cubby up WITHOUT INCURRING STORAGE CHARGES. Depots get so busy, and can't store items for long. Hence it is really important that you pick your cubby up as soon as it's ready.